Customer Support Policy

Hours of Operation.
Mon-Fri, 5am – 5pm (Pacific Time), excluding national holidays.

Scheduled Maintenance.
Scheduled maintenance may occur between 7pm – 4am (Pacific Time), during weekends and holidays, or with 24-hour notice.

Available Support.
Technical Support is included for all Subscription Plans for Stage 4 Enterprises, Inc. software. Users of valid licenses may receive free technical support by the following methods:

Technical support topics include answering questions about the functionality of the software, correcting problems resulting from user error, and providing advice on system-related issues such as connecting to other software or troubleshooting program errors.